You can hear Radio 4CC loud and clear across our region. To find our office, see the map and information below.
Studio & Office Address
84 Glenlyon Street
Gladstone QLD 4680
PO Box 1914,
Gladstone QLD 4680
Reception Phone: (07) 4970 0300
Fax: (07) 4976 9507
Michael J Bailey - [email protected]
Phone: (07) 4970 0300
Fax: (07) 4976 9507
Email: [email protected]
Phone: (07) 4970 0370
Fax: (07) 4976 9507
Email: [email protected]
Local News Room
Phone: (07) 5351 0990
Fax: (07) 5475 1962
Email: [email protected]
Radio 4CC is part of the 100% Australian family-owned Grant Broadcasters local media network.
A trusted and recognized brand is built through consistency and longevity of message.
The purpose of the Answer Program is to make sure that when a potential buyer is in the market for your product or service, he or she will make the connection and choose your brand.
So, how do you connect?
The Answer Program is a proven marketing strategy that has helped hundreds of small to medium size businesses to reach new customers.
If you are interested in talking to 120,000 people in Central Queensland, let us know via the form below and we will show you how:
No one likes extensive rules and regulations, however, consumers have asked for specific rules when it comes to winning prizes on radio stations, and due to this, we outline our General Competition Conditions for you below.
1 - General Competition Rules
1.1 - Grant Broadcasters Pty Ltd (ABN: 65 000 667 470) (GB) operates a number of radio stations across Australia of which the station referred to in this website is one. Grant Broadcasters may conduct competitions from time to time pursuant to which prizes of money or other property are made available to eligible persons (as set out in clause 3.1) ("Grant Broadcasters Competition").
1.2 - These rules say who is eligible to enter a Grant Broadcasters Competition, how prizes will be awarded and how they may be claimed ("General Competition Rules"). In addition to the General Competition Rules, other specific terms and conditions may also apply to particular Grant Broadcasters Competitions ("Specific Competition Rules"). Any Specific Competition Rules applicable to any particular Grant Broadcasters Competition will be posted on www.Grant Broadcasters.com.au ("Web-Site") and available upon request from Grant Broadcasters reception, during normal business hours, located at the location specified in the contact section of this website.
1.3 - To the extent that there is an inconsistency between the General Competition Rules and the Specific Competition Rules, the General Competition Rules prevail.
1.4 - A person who enters a Grant Broadcasters Competition agrees to be bound by:
(a) the General Competition Rules; and
(b) the Specific Competition Rules.
2 - Conduct of Competitions
At all times a Grant Broadcasters Competition will be conducted by Grant Broadcasters in its absolute discretion (including, without limitation, decisions in relation to who may enter and who has won a prize in a Grant Broadcasters Competition). A decision of Grant Broadcasters is binding and conclusive and will not be challenged on the grounds that Grant Broadcasters failed to act reasonably, fairly, in good faith or otherwise in accordance with the principles of procedural fairness. A decision of Grant Broadcasters will not be challengeable even if it can be demonstrated that Grant Broadcasters made a decision which was wrong, based on a factual error or an irrelevant or irrational consideration. It is not the policy of Grant Broadcasters to enter into negotiations with any person who challenges a decision of Grant Broadcasters.
3 - Eligibility
3.1 - Any person may enter a Grant Broadcasters Competition, except for the following:
(a) a person who has previously submitted an entry in that particular Grant Broadcasters Competition;
(b) an employee, officer, servant, agent or associate (as defined in section 9 of the Corporations Act) of Grant Broadcasters, or of its related bodies corporate (as defined in section 9 of the Corporations Act);
(c) a direct family member of a person referred to in paragraph (b) above (and for this purpose a direct family member is taken to include a spouse, parent, child or sibling of that person);
(d) a person who is not ordinarily or usually resident in Australia;
(e) a person who has refused to provide all or any of the Personal Information (as defined in clause 4.10) requested by Grant Broadcasters, in the absolute discretion of Grant Broadcasters;
(f) a person who within the 30 days prior to the day on which the Grant Broadcasters Competition was first announced has won a prize in a Grant Broadcasters Competition conducted earlier in time the value of which is greater than or equal to $50;
(g) a person who within the 90 days prior to the day on which the Grant Broadcasters Competition was first announced has won a prize in a Grant Broadcasters Competition conducted earlier in time the value of which is greater than or equal to $1,000;
(h) a person who within the 12 months prior to the day on which Grant Broadcasters Competition was first announced has won a prize in a Grant Broadcasters Competition conducted earlier in time the value of which is greater than or equal to $10,000;
(i) a competitor of Grant Broadcasters or of any of its related bodies corporate (as defined in section 9 of the Corporations Act);
(j) an employee, officer, servant, agent or associate (as defined in section 9 of the Corporations Act) of a person referred to in paragraph (i) above;
(k) a direct family member of a person referred to in paragraph (j) above (and for this purpose a direct family member is taken to include a spouse, parent, child or sibling of that person); and
(l) any other person or class or persons prescribed by Grant Broadcasters in any Specific Competition Rules.
(a) For the purposes of clause 3.1 a "person" means a natural person and no other kind of person.
(b) For the purposes of clause 3.1 (f) to (h):
(i) a person will be taken to have won a prize if he or she was announced as the winner by Grant Broadcasters in the region and on the radio frequency or on the Web-Site of the station referred to in this website (or in any other place) and will be taken to have won the prize on the day that the announcement was first made, irrespective of whether that person collects the prize within the prescribed period;
(ii) the value of the prize which a person has won in a Grant Broadcasters Competition includes a prize won in more than one Grant Broadcasters Competition conducted during the relevant time period; and
(iii) Grant Broadcasters will, in its absolute discretion, determine the value of the prize won by a person in a Grant Broadcasters Competition during a time period.
(c) For the purpose of clause 3.1(i) a person will be taken to be a competitor of Grant Broadcasters or any of its related bodies if that person competes (directly or indirectly) for listeners of, or advertisers with, Grant Broadcasters or a related body corporate of Grant Broadcasters, as the case may be.
3.3 - For the avoidance of doubt, a person described in clauses 3.1 (a) to (l):
(a) has no entitlement, right or interest in:
(i) Grant Broadcasters Competition for which he or she is ineligible, even if by the oversight of Grant Broadcasters or for any other reason an entry submitted by that person is accepted or received by Grant Broadcasters; or
(ii) any prize awarded in relation to Grant Broadcasters Competition for which he or she is ineligible, even if that person is announced as the winner the prize; and
(b) will be required at the direction of Grant Broadcasters to return, refund or otherwise make restitution of any prize awarded to that person by Grant Broadcasters in relation to Grant Broadcasters Competition for which he or she is ineligible.
3.4 - Grant Broadcasters reserves the right at all times and in its absolute discretion to withdraw an announcement that a person described in clause 3.1 (a) to (l) has won a prize in a Grant Broadcasters Competition for which he or she is ineligible.
4 - Competition Entries
4.1 - Grant Broadcasters may in its absolute discretion accept entries in a Grant Broadcasters Competition by any of the following means:
(d) Short-Message-Service ("SMS") message;
(e) through the Web-Site; and
(f) any other means, and using any technology, that Grant Broadcasters (in its absolute discretion) thinks fit.
4.2 - Grant Broadcasters may prescribe the means by which it will accept entries in a particular Grant Broadcasters Competition in any Specific Competition Rules applicable to that Grant Broadcasters Competition. Grant Broadcasters is under no obligation to accept entries by any or all of the means described in clause 4.1. The fact that Grant Broadcasters has accepted one or some entries by one of the means described in clause 4.1 does not mean that it is required to do the same in relation to other entries.
4.3 - For the purpose of these General Competition Rules (including without limitation clause 1.4), a person will be taken to have entered a Grant Broadcasters Competition when he or she:
(a) is connected by telephone line to Grant Broadcasters;
(b) successfully transmits a facsimile to Grant Broadcasters;
(c) sends an e-mail to Grant Broadcasters;
(d) sends a SMS message to Grant Broadcasters; or
(e) submits an entry form over the Web-Site,
as the case may be, for the purpose of entering the relevant Grant Broadcasters Competition.
(a) A person who enters a Grant Broadcasters Competition:
(i) may be required by Grant Broadcasters in its absolute discretion to participate in any promotional activities selected by Grant Broadcasters in its absolute discretion for the benefit of Grant Broadcasters (including, without limitation, participating in a sound recording, photograph, video or film session); and
(ii) must not participate in any media activities (including without limitation any activity involving radio, print, television or the internet) for the purpose of, or which involves, discussing, commenting on, expressing a view of or giving an account of Grant Broadcasters, its operations, its related bodies corporate or a Grant Broadcasters Competition without the prior written consent of Grant Broadcasters.
(b) A person who participates in promotional activities referred to in clause 4.4(a) must express a positive view (and refrain from expressing a negative or disparaging view) of Grant Broadcasters, its operations, its related bodies corporate or the Grant Broadcasters Competition.
4.5 - A person who has entered a Grant Broadcasters Competition acknowledges that Grant Broadcasters has the right to use any materials generated pursuant to activities referred to in clause 4.4 (and any other material generated by it in the conduct of a Grant Broadcasters Competition) in any medium and in any manner it sees fit.
4.6 - Grant Broadcasters Competition entries and material submitted in connection with any Grant Broadcasters Competition (whether in written, audio, electronic, visual (still or moving) or other form, or any combination of them) or any photographs, video, film footage or audio recording taken of a person who enters a Grant Broadcasters Competition, together with any intellectual property rights associated with them, are at all times the property of Grant Broadcasters. Grant Broadcasters may use that material and any intellectual property rights in it in any medium and in any manner it sees fit. For the avoidance of doubt copyright in any such material becomes and remains the sole property of Grant Broadcasters.
4.7 - Grant Broadcasters may publicise, broadcast or otherwise disclose the name, character, likeness, statements or any recording of the voice of a person who enters a Grant Broadcasters Competition in advertising or promotional activities concerning a Grant Broadcasters Competition, or for any other purpose. Grant Broadcasters may promote or advertise that a winner has won a prize in a Grant Broadcasters Competition in any form and in any medium it thinks fit.
4.8 - If in the course of a Grant Broadcasters Competition:
(a) a telephone line or internet connection breaks up, drops out or otherwise fails; or
(b) there is a dispute arising out of the use of telephone lines or internet connection (including situations where multiple telephone lines or internet connections are used); or
(c) two telephone lines are crossed during a Grant Broadcasters Competition,
Grant Broadcasters, in its absolute discretion, may:
(i) disqualify the relevant person from the Grant Broadcasters Competition; and
(ii) award the prize to another person.
4.9 - If an event described in clause 4.8(a), (b) or (c) arises and a person is disqualified from a Grant Broadcasters Competition:
(a) Grant Broadcasters will not be responsible for awarding a prize to that person; and
(b) the decision of Grant Broadcasters will be final and conclusive and no discussion or correspondence will be entered into.
(a) record and use the Personal Information for its own marketing, planning, product development, promotional and research purposes; and
(b) refuse to accept an entry which does not contain all or any of the Personal Information requested by Grant Broadcasters.
4.11 - A person who enters a Grant Broadcasters Competition releases from and indemnifies Grant Broadcasters from and against, all liability, cost, loss or expense arising out of acceptance of any prize or participation in any Grant Broadcasters Competition including (but not limited to) personal injury and damage to property and whether direct, indirect, consequential, foreseeable, due to some negligent act or omission, or otherwise.
5 - Prizes
5.1 - Prizes in a Grant Broadcasters Competition will be awarded in the absolute discretion of Grant Broadcasters. For the avoidance of doubt, a decision in relation to a prize in a Grant Broadcasters Competition is subject to clause 2.
5.2 - It is a condition to claiming a prize in a Grant Broadcasters Competition that the person claiming the prize:
(a) is eligible to enter Grant Broadcasters Competition to which the prize relates under clause 3.1;
(b) is announced by Grant Broadcasters as the winner of that prize in in the region and on the radio frequency or on the Web-Site of the station referred to in this website or through any other means;
(c) demonstrates to the satisfaction of Grant Broadcasters that he or she is the winner of the prize (for example, by producing photo-identification, such as driver's licence or passport);
(d) is not prohibited by any rule of law from using or otherwise enjoying the prize for which he or she has been announced as the winner; and
(e) has complied with any request made by Grant Broadcasters under the General Competition or any Specific Competition Rules which apply to that Grant Broadcasters Competition, including without limitation a direction under clauses 4.4(a)(i) and 5.9.
5.3 - For the purpose of clause 5.2(d) if it is a requirement of law that a person be of a minimum age to be able to lawful use or otherwise enjoy the prize in question, the person claiming the prize must demonstrate to the satisfaction of Grant Broadcasters that he or she is at least the age required by law for that purpose (eg, by drivers' licence, passport or other means) and may be required by Grant Broadcasters to sign a declaration to that effect. Where the winner of a prize is below the lawful age to use or otherwise enjoy the relevant prize, Grant Broadcasters may, in its absolute discretion, award the prize to the winner's lawful parent or guardian.
5.4 - All prizes must be collected within 3 months of the date on which the prize was won (as determined in accordance with clause 3.2(b)(i)). After that time, unclaimed prizes will be dealt with according to legislative requirements. Grant Broadcasters is under no obligation to notify a winner in person of the fact that he or she has won a prize or of the amount of time he or she has to collect the prize. At all times, it is the sole responsibility of the winner to collect his or her prize.
5.5 - All prizes must be claimed in person from Grant Broadcasters at Grant Broadcasters's operating headquarters unless the winner is otherwise advised by Grant Broadcasters.
5.6 - In exceptional circumstances, Grant Broadcasters may elect in its absolute discretion to deliver the prize to the winner by post or courier. However, no responsibility will be accepted by Grant Broadcasters for the safe and effective delivery of the prize. The winner accepts all risk in relation to the safe and timely delivery of the prize. All prizes must be collected within 30 days.
5.7 - Subject to acceptance by Grant Broadcasters in its absolute discretion, a winner may nominate a designated representative to collect a prize. The representative will be required to present written authorisation from the winner and produce photo identification which demonstrates to the satisfaction of Grant Broadcasters that he or she is the winner's representative.
5.8 - In the event that a winner fails to collect a prize within the prescribed time limit or chooses not to accept a prize, that person irrevocably relinquishes all right, title or interest in the prize. All claims to that prize will be dealt with by Grant Broadcasters in its absolute discretion. For the purpose of clauses 3.1 a person described in this clause 5.8 will be deemed to have won a prize in a Grant Broadcasters Competition on the day referred to in clause 3.2(b)(i) notwithstanding their failure collect it.
5.9 - If requested to do so by Grant Broadcasters, the winner of a prize under a Grant Broadcasters Competition must:
(a) sign a copy of the General Competition Rules and any Specific Competition Rules; and
(b) sign a form declaring that he or she has received and accepted the prize; and
(c) execute a Deed of Release and Indemnity in the form prescribed by Grant Broadcasters releasing and indemnifying Grant Broadcasters in respect of any liability of Grant Broadcasters in connection with the Grant Broadcasters Competition under which he or she has won the prize and any liability in connection with the acceptance, use and enjoyment of the prize.
5.10 - Nothing in clause 5.9(a) or (b) affects the time on which the person who has entered the Grant Broadcasters Competition is taken to have agreed to be bound by the General Competition Rules or the Specific Competition Rules.
5.11 - If the winner of a prize is a minor (ie under the age of 18 years) on the date he or she wishes to collect the prize, that person must be accompanied by a parent or guardian. Both the winner and the parent or guardian may be required to:
(a) sign a copy of the General Competition Rules and any Specific Competition Rules as an indication of their acknowledgment and understanding of them;
(b) produce photo-identification to establish their identities to the satisfaction of Grant Broadcasters; and
(c) execute a Deed of Release and Indemnity in a form prescribed by Grant Broadcasters in respect of any liability of Grant Broadcasters in connection with the Grant Broadcasters Competition for which the minor was awarded the prize and any liability in connection with the acceptance, use and enjoyment of the prize by the minor or any other person.
5.12 - Any prizes won in a Grant Broadcasters Competition are not transferable and must not be redeemed for cash. In applicable cases, the prize must be used on the dates specified and in the manner directed by Grant Broadcasters.
5.13 - All prizes are accepted entirely at the risk of the winner, and Grant Broadcasters excludes all warranties in connection with any prize (including representations as to merchantability and fitness for purposes) to the extent permitted by law.
5.14 - Grant Broadcasters, its officers, employees, servants, agents, affiliates, sponsors and representatives are not responsible for defective prizes or misuse of any prize, or for any claims, liability, loss or damage (whether foreseeable or not) arising out of or in connection with any Grant Broadcasters Competition, whether caused by the negligence of any of the aforementioned or not.
5.15 - If a specified prize becomes unavailable, Grant Broadcasters may substitute a replacement prize in its absolute discretion. If the prize involves the winner meeting or attending a function with a celebrity or other figure, Grant Broadcasters accepts no responsibility or and shall not be liable because of the failure of the winner to meet that person for whatever reason.
5.16 - Unless otherwise specified, the class of travel for any travel prize incorporating an airfare is economy class.
5.17 - If a person who has entered a Grant Broadcasters Competition wins a prize in a Grant Broadcasters Competition, that person is responsible for any and all taxes payable as a result of a prize being awarded or received.
6 - General
6.1 - Grant Broadcasters may enforce the General Competition Rules and any Specific Competition Rules in its absolute discretion. If Grant Broadcasters in its discretion decides not to enforce the General Competition Rules or any Specific Competition Rules it will not give rise to any claim by any person.
6.2 - Grant Broadcasters reserves the right to regard itself as bound by the General Competition Rules and any Specific Competition Rules as it sees fit and in its absolute discretion.
6.3 - Grant Broadcasters may extend the time for, vary or terminate any Grant Broadcasters Competition at any time in its absolute discretion. In the event of such termination, Grant Broadcasters may in its absolute discretion elect not to award any prize in respect of the terminated Grant Broadcasters Competition.
6.4 - These General Competition Rules and any Specific Competition Rules may be varied by Grant Broadcasters at any time. Grant Broadcasters accepts no responsibility for and will not be liable because of any reliance placed on the General Competition Rules or any Specific Competition Rules before they were varied.
6.5 - Grant Broadcasters reserves the right to disqualify participants from future competitions for any reason.
7 - Interpretation
Unless the contrary intention appears, a reference in this agreement to:
(a) (variations or replacement) a document (including this agreement) includes any variation or replacement of it;
(b) (clauses, annexures and schedules) a clause, annexure or schedule is a reference to a clause in or annexure or schedule to this agreement;
(c) (reference to statutes) a statute, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them;
(d) (law) law means common law, principles of equity, and laws made by parliament (and laws made by parliament include State, Territory and Commonwealth laws and regulations and other instruments under them, and consolidations, amendments, re-enactments or replacements of any of them);
(e) (singular includes plural) the singular includes the plural and vice versa;
(f) (person) except where the context requires otherwise, the word "person" includes a natural person, a firm, a body corporate, a partnership, joint venture, an unincorporated body or association, or any Government Agency, and includes the person's executors, administrators, successors, substitutes (including persons taking by notation) and assigns; and
(g) (dollars) Australian dollars, dollars, A$ or $ is a reference to the lawful currency of Australia;
(h) (calculation of time) if a period of time dates from a given day or the day of an act or event, it is to be calculated exclusive of that day;
(i) (reference to a day) a day is to be interpreted as the period of time commencing at midnight and ending 24 hours later;
(j) (meaning not limited) the words "include", "including", "for example" or "such as" are not used as, nor are they to be interpreted as, words of limitation; and, when introducing an example, do not limit the meaning of the words to which the example relates to that example or examples of a similar kind; and
(k) (Corporations Act) for the avoidance of doubt, a reference to the Corporations Act is a reference to the Corporations Act 2001 (Cth).
8 - Jurisdiction and Choice of Law
8.1 - While the contents of the Web-Site may be accessed outside Australia it is not directed to or intended to have an effect in any other place.
8.2 - The General Terms and Conditions and any Specific Terms and Conditions are to be construed according to the laws applicable in the State or Territory of the radio station running the competition, within Australia. A person who enters a Grant Broadcasters Competition irrevocably agrees and submits to the exclusive jurisdiction of the courts of that State.
The Commercial Radio Code of Practice 2017 (Code) regulates content broadcast on commercial radio.
The Code provides a formal complaints process for matters pertaining to the Code. A copy of the Code is available at the Commercial Radio Australia website here.
If you wish to make a complaint under the Code about something you heard on one of our broadcasts you can either:
For general feedback please contact the station manager on 07 4970 0300
Protection of your privacy
What kinds of personal information do we collect?
'Personal information' is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.
The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, supplier, stakeholder, job applicant or in some other capacity.
For example, if you are a entrant in a competition or promotions or a potential entrant, we may collect your name, address, telephone number, date of birth, and other forms of identification. If you deal with us in some other capacity (for example, as a community representative or client), we may collect your name, contact details and any other information you choose to provide to us.
If we're unable to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected. This also means that you may not be able to participate in competitions or promotions where we must take reasonable steps to identify entrants or winners to ensure the validity of the entry.
How do we collect your information?
We may collect personal information in a variety of ways, including from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website (including when you submit a entry to a competition or contact form), when you participate in our events or promotions, when we supply products or services to you and from public sources of information and marketing and similar lists which are legally acquired by us.
If we ever gather information about individuals from third parties, the collection of this information is obtained by lawful means in a manner that respects your privacy.
How do we use your information?
Your privacy is respected, and we do not sell, rent or trade your personal information.
We use personal information for a variety of purposes to effectively conduct our business, including to:
We may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
To help us carry out these activities, from time to time we disclose personal information to other persons including:
We will take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information. We do not share any information with any company internally or externally that has any need to take your information offshore at any time.
How do we store your information?
We may store your information in hardcopy and/or in electronic form on computer servers that are located in Australia. We take steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Do we provide you with information about products and services?
If you are a client or a potential client or a listener to our radio stations, viewer of our websites or user of our social media properties, we may use your personal information to provide you with information on products, services and offers (from us or our own internal partner companies) that we believe may be relevant to you or that you would be interested in, even after you cease acquiring products or services from us via radio, web or social media, and you consent to us doing so for an indefinite period of time unless and until you opt out of receiving this information, which is easily done at the bottom of any email you receive from us at any time.
You consent to us sending you the information by direct mail, email, telephone and SMS/MMS, unless and until you tell us not to contact you in these ways. We don’t presume that you have consented to any of this contact unless we have a record of your opting-in to these services.
How can you opt out of receiving information about products and services?
How to opt out of receiving marketing communications
You can opt out of receiving marketing communications in any of the following ways:
• By clicking on the unsubscribe link at the bottom of any email you receive from us.
In some circumstances we may need to contact you to obtain additional information, to verify your identity or to clarify your request, however this is only under exceptional circumstances.
Information required to opt out of receiving marketing communications
Please let us know whether you wish to opt out of all marketing communications or marketing communications by specific contact channel(s). You may opt out of receiving marketing communications by:
Please provide your contact details for each of the channels you wish to stop getting marketing communications through. Note: these details are used to ensure you are not included in direct marketing lists, so please make sure your information is complete and accurate.
If you are a client of a Grant Broadcasters radio station or website, please provide your customer or account numbers so that your request can be confirmed against your customer details.
How do we make sure the information we hold about you is current?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.
Do we hold sensitive information about you?
We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, your race or ethnic origin and religious beliefs or preferences, tastes, likes and dislikes. However this information is only used for the purpose for which it was collected, which is generally associated with a website or radio station promotion or competition. This information is only held for the duration of the competition, then for a further 90 days after that competition has ended. At this point any sensitive information about your is disposed of securely.
You may wish to provide to us with sensitive information about you from time to time, for example where you have particular requirements related to a promotion or competition. We may be required by law to disclose this information to certain entities, for example to the police or legal authorities if it contains information that can be summonsed.
Do we record your phone calls to us?
No Grant Broadcasters company conducts recording of any phone calls.
How can you correct your information?
Please let us know if the personal information we have about you is inaccurate, incomplete or out of date and we will take reasonable steps to correct it, including any information relating to credit if you are a client of one of our subsidiary companies.
How can you get access to your information?
You may request details of the personal information, including information related to credit, we hold about you and we will generally provide you with access subject to some exceptions permitted by law. For example, if providing this access may disclose information about another person, or may disclose commercially sensitive information, we may need to refuse to grant you access.
No charges apply to accessing and providing you with this information. If we cannot provide you access, we will provide a statement of our reasons.
At times we may need up to 30 days to provide this information back to you due to the complexity of computer systems and off-site storage of hard-copy records (where they are used).
How do we manage privacy issues about credit with our clients?
When you enter into a contract with us as a client, we’ll collect and hold your name, address, date of birth and drivers' licence number. We may disclose this information to Veda Advantage and/or Dun & Bradstreet which are Credit Reporting Bureaus (CRBs) if we decide to do a credit check. You may contact the relevant CRB to obtain its policy on how it manages your credit-related personal information using the contact details below:
Veda Advantage Information Services and Solutions Limited
Phone: 1300 850 211
Mail: Attention: Public Access Division
PO Box 964
North Sydney NSW 2059
E-mail: [email protected]
Dun and Bradstreet (Australia) Pty Ltd
Phone: 1300 734 806
Mail: Attention: Public Access Centre
Dun & Bradstreet Australia
PO Box 7405
St Kilda Rd VIC 3004
E-mail: [email protected]
If you believe on reasonable grounds that you have been or are likely to be a victim of fraud, you can request CRB not to use or disclose credit reporting information about you. In addition, you can request the CRB not to use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider.
The CRB may include information that we provide to it in reports that they provide to other credit providers to assist them to assess your credit worthiness. If we do a credit check on you with CRB, the CRB will generate a credit score for you and make this available to us. We’ll use this information to help us assess your credit worthiness, and we will keep a record of whether you passed or failed the credit check (based on our credit criteria) but we will not keep the credit score generated for you by the CRB.
If you become our customer the identification information we collected from you, that you passed the credit check and any information about your credit defaults with us will be held in our customer database.
If you don't become our client, your identification will be held in our client database until such time as it is destroyed.
If, after reasonable follow up, you do not pay any outstanding amounts owed by you to us we may supply to the CRB with this information along with relevant personal information. This may include:
Notification to the CRB that any of your outstanding payments are no longer overdue will only be made following payment of the outstanding amount including any accrued interest.
You’re entitled to access and seek the correction of the credit-related personal information that we hold. If you have a complaint about the handling of your credit-related personal information you can contact our Privacy Officer.
What if you disagree with our decision?
Where we make a decision about you or affecting you, you may ask us to explain the basis on which that decision was made, and you may ask to see the personal information (if any) on which our decision is based
Like many companies, we use ‘cookie’ technology on our website. ’Cookies’ are small text files a website can use to recognise repeat users, store registration data, facilitate the user's ongoing access to and use of the website, allow a website to track usage behaviour and compile aggregate data that will allow content improvements.
Cookies are not programs that come onto your system and damage files. In some cases, cookies may collect and store personal information about you and, if that is the case, we will extend the same privacy protections to that information as we do to other personal information we collect about you.
You can disable cookies or be warned when cookies are being used by adjusting your internet browser settings. However, disabling cookies may mean that you are not able to access parts of our website or to take advantage of the improved user experience that cookies can help provide.
Visiting our website
When you visit our website, in addition to any personal information you submit (e.g. for a quote or in a contact form), a record of your visit will be recorded. This record may include the following types of information:
Third party websites
Our website may contain links to third party websites. We are not responsible for the content and the privacy practices of third party websites and do not endorse or authorise their content.
Can the ways in which we use your information and the conditions of use be changed?
What if you have a complaint?
Please contact the Privacy Officer using the details below if you have any concerns or complaints about the way we have collected or handled your personal information (including in relation to credit). We will investigate your complaint and respond to you in writing within 30 days. For complaints specifically related to credit, we will also provide you in writing, within 7 days, an acknowledgement that your complaint has been received, setting out how it will be dealt with by us. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
How to contact us
You can contact us at the address below to:
The Privacy Officer
Grant Broadcasters Pty Ltd
Suite 303 10-12 Clarke Street
Crows Nest NSW 2065
Updated: 18 April 2014